Frequently Asked Questions
General
What are your products designed to support?
Our products are designed to support the body's natural processes, including digestion, elimination, circulation, and lymphatic flow.
Are your products medical treatments?
No. Our products are not intended to diagnose, treat, cure, or prevent disease.
Do your products support detox or heavy metals?
Our ingredients have been traditionally used in wellness practices to support the body's natural ability to bind and carry everyday environmental load through normal elimination pathways.
How long before I notice results?
Experiences vary from person to person. Our philosophy focuses on consistent use over time rather than quick fixes.
Are your products suitable for long-term use?
Yes. Our approach focuses on gentle, consistent support rather than short-term protocols. Many people choose to incorporate these products into their daily or ongoing wellness routines.
Why are mineral clays used in wellness practices?
Certain mineral clays have been traditionally valued for their natural binding properties and their affinity with environmental impurities. In holistic wellness practices, they are used to support the body's natural elimination pathways.
Product Use
Can I use all products together?
Yes - our products are designed to work in harmony as part of a simple, supportive wellness routine.
Is this a cleanse?
No - it is intended as a long-term wellness practice rather than a short-term cleanse.
Who should consult a professional first?
Anyone who is pregnant, breastfeeding, taking medication, or managing a medical condition should consult a healthcare professional before use.
Can I take capsules daily?
Magic Clay Capsules may be used regularly as part of a routine. Gut Restore™ can be used regularly or at times when stress, hormones, or reduced fibre intake may affect regular bowel movements.
When is the best time to take the capsules?
Many people prefer taking capsules with water, either in the morning or evening as part of their regular routine. Consistency tends to be more important than exact timing.
Can I take your products alongside supplements or vitamins?
Our products are often used alongside general wellness supplements. However, if you are taking medication or specific therapeutic supplements, it is best to consult your healthcare professional for personalised guidance.
Ingredients & Quality
Are your products vegan?
Yes. Our products are vegan and do not contain any animal-derived ingredients.
Do your products contain fillers, binders, or unnecessary additives?
No. Our formulations are intentionally simple and do not contain unnecessary fillers, binders, or artificial additives. We focus on carefully selected ingredients that align with our philosophy of gentle, supportive wellness.
What ingredients are in your products?
Each product contains carefully selected ingredients chosen for their role in supporting the body's natural processes. We carefully review and check every formulation before it is produced, and the full ingredient list is clearly shown on every product page and label so you always know exactly what you're taking.
Where are your products made?
Our products are made in the United Kingdom using carefully sourced ingredients.
Subscription
Can I cancel anytime?
Yes - subscriptions are flexible and can be paused, skipped, or cancelled at any time.
Do subscriptions save money?
Yes - subscribers receive better value compared with one-time purchases.
Shipping & Orders
Where do you ship from?
All orders are shipped from the United Kingdom.
Do you ship internationally?
Yes - international shipping options will be shown at checkout.
What is your returns policy?
For hygiene and safety reasons, opened products cannot be returned. If your order arrives damaged, please contact our support team and we will assist you.
Still Have a Question?
We're here to help. Wellness is a personal journey, and sometimes a little guidance can make all the difference. If you're unsure about anything - from choosing the right product to building a simple ritual that works for you - our team is always happy to help. Reach out to us and we'll guide you with care, honesty, and thoughtful support.
Contact Support